All non-free products include 1 year basic free support. This basic support includes email support with no guaranteed response time and no guaranteed solutions for a particular problem.
You can send email: firstname.lastname@example.org
The bought software can be updated (e.g. additional features, bugfixes,...) for one year within the same major version (only changes in the minor version, the part after the ".") for free. Updates to other major versions or editions can be bought according to the currently valid and published price list.